At Ayotoya Food Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

• Refund requests must be made within 48 hoursof receiving your order.
• The product must be unused, unopened, and in its original packagingto be eligible for a refund.
• Perishable food items are not eligiblefor refunds unless they arrive damaged or spoiled.
• If you receive an incorrect or defective item, please contact our customer service team immediately.

2. Refund Process

• To request a refund, email us at info@ayotayo.co.ukor call 078 2364 5377 with your order details and reason for the refund.
• Once your request is approved, refunds will be processed within 3-5 working days.
• Refunds will be issued to the original payment methodused for the purchase.
• You may be required to return the item before the refund is issued. Return shipping costs may apply unless the item is incorrect or defective.

3. Non-Refundable Items

• Perishable goods, including fresh and frozen food items.
• Gift cards and promotional items.
• Items not in their original condition or packaging.
• Orders that have already been shipped and refused at delivery.

4. Order Cancellations

• Orders can be canceled before they are dispatchedfor a full refund.
• Once an order has been shipped, cancellations are no longer possible, and our standard refund policy will apply.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hoursof delivery with supporting photos.
• We will arrange for a replacement or issue a refund based on the circumstances.

6. Contact Information

For any refund-related inquiries, please reach out to us at our email address or phone number.